#BanksNeverAskThat - Trustar Bank

Can You Outsmart Online Scammers?

Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be from their bank. The American Bankers Association (ABA) wants to change that by raising awareness of best practices for phishing defense. Trustar Bank has teamed up with the ABA to turn our customers into expert scam-spotters with #BanksNeverAskThat! This evergreen campaign aims to help people across America protect their bank accounts.

Together, we can fight online scammers and ensure that you remain safe from harmful phishing fraud!

My Bank Would Never Ask That!

Do you know what kinds of questions would raise red flags? Here are some examples of questions you may receive in a text, email, or unsolicited phone call that your bank would never ask you. If someone contacts you for this information, there’s a big chance you’re being scammed.

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Ever received an email asking for your bank account number? It's probably a scam, because #BanksNeverAskThat.

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Have you ever received an email that appeared to be from your bank, but it asked you to click a suspicious link? Nice try, scammer. #BanksNeverAskThat

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We all get spammy texts. But what if it looks and sounds like your bank? Here's one way to tell it's a scam: it asks you to click a link. #BanksNeverAskThat.

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Have you ever received an urgent text message, one that claimed to be from your bank, that asked you to call them at a new number? It's probably a scam, 'cause #BanksNeverAskThat

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Would your bank call you to verify your password? Nope. #BanksNeverAskThat. Just hang up, and call the number on the back of your card.

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Would your bank call you to verify your account number? Nope. #BanksNeverAskThat. Just hang up, and call the number on the back of your card.

Pro Tips

If you suspect, but are not sure, if a phone call, text, or email is fraudulent, check out these Pro Tips to determine if it’s a scam.

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Banks will never send you a text or email that asks you to click a link.

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Scam emails, texts, and calls may pressure, or even threaten you, to respond. Just ignore it, and call your bank directly.

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Your bank will never ask you to provide confidential information in emails or text messages. They'll only ask for this info to verify your identity when you call them.

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If you think an email, text, or call might be a scam, play it safe. Just hang up and call the number on the back of your card.

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Fraudulent texts and emails often have typos. Real banks use spell check.

Takeaways

Do you feel prepared to spot online scams? Here are some takeaways from the #BanksNeverAskThat campaign.

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Customers lost $5.8 Billion to phishing and other fraud in 2021, a 70% increase from 2020. Make sure you know the signs to watch out for.

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Phishing is the most commonly reported cyber scam — we want to change that! Check out these common phishing red flags to look out for.

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Familiarize yourself with these phishing tip offs used in texts, emails, and calls to improve your scam-spotting skills!

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Did you know 1 in 99 emails is a phishing attack? Here are 5 clues that always give away a scam.

Put your knowledge to the test! Take the American Bankers Association’s scam quiz to find out if you are ready to outsmart online scammers.

Take The Quiz

If you have questions or would like to learn more about the campaign, please visit www.banksneveraskthat.com or give us a call at 703-547-4700 (Great Falls) or 703-547-4703 (Tysons).